Question 1

Where do you ship?

Accepted Answer

We ship across Canada and the continental United States. International shipping is available on request for B2B customers.

Question 2

How long does shipping take?

Accepted Answer

Most Canadian orders arrive in 2–5 business days. US orders typically arrive in 4–8 business days. Tracking is included on every shipment.

Question 3

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on Canadian orders over $99 CAD.

Question 4

Can I change or cancel my order?

Accepted Answer

Reach out within 1 hour of placing your order and we'll do our best to help. Once an order ships we can't cancel it but we can guide you through a return.

Question 5

Are PureFab products safe for coils and fins?

Accepted Answer

Yes. Our HVAC lineup is formulated to clean aluminum and copper coils without attacking fins or refrigerant systems. Always follow label directions.

Question 6

Are PureFab products biodegradable?

Accepted Answer

Our formulas are not 100% biodegradable. They are engineered for pro-grade HVAC cleaning performance first, while using biodegradable surfactants where chemistry allows and keeping VOCs low. Always follow label directions.

Question 7

Can I use coil cleaner on other HVAC surfaces?

Accepted Answer

Yes, but try it on a small area first.

Question 8

How concentrated are PureFab formulas?

Accepted Answer

Our pro-grade concentrates dilute up to 10:1 depending on product. Look for dilution ratios on each product label or product page.

Question 9

What's your return policy?

Accepted Answer

If you're not satisfied within 30 days, we'll refund or replace the product. See Shipping & Returns for full details.

Question 10

Do you cover return shipping?

Accepted Answer

On defective or incorrect items, yes — we cover return shipping. For preference-based returns the customer covers return shipping.

Question 11

Do you offer wholesale pricing?

Accepted Answer

Yes. HVAC installers, retailers, wholesalers, and distributors can apply through our Retailer page for tiered wholesale pricing. For inquiries, email info@purefabonline.com.

Question 12

What's the minimum order?

Accepted Answer

MOQs vary by tier and product category. We'll share details after reviewing your wholesale application. Questions? Email info@purefabonline.com.

Questions, answered.

Orders & Shipping

Products & Use

Returns & Guarantee

Wholesale & Retail